Refund policy

Returns and Exchanges

Any used or consumer damaged candles and home decor cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases.

Although we do offer a replacement or store credit on products damaged during transit. If your candle was damaged during shipment, please contact us at luxeedition.info@gmail.com with proof of damage within 48 hours of receiving the order. Luxe Edition still reserves the right to request any supporting images during the process of approving a return if necessary.

If you wish to have a quick no question asked approval, a video unboxing is shown from start to finish. Please make sure images/video is very clear and within frame. 

We only accept return items that are full priced, in their original condition; meaning the candles or home decor must be unburnt/unused, containing all original packaging and have no stains or marks. Any 'store credit' issued will expire within 12 months from date of issue, and can be used on any item available online at the time of purchase, no rain checks or cash refund.

We try our best to accept all items returned to us, however, please observe our policy as follows:

OUR POLICY

1. Orders must be returned to us within 14 days from date of purchase (as indicated on your order). Returns outside this period can be sent back to you with another postage fee. For example, if you place an order on 01 Jan, the return item must be sent back with a valid tracking number by 14th Jan. So please be mindful of postage timeframes set by the carrier, as well as public holiday and holiday periods such as Easter, Christmas season, which can be delayed even further due to the volume of online orders across Australia from all different businesses and families sending items on top of business as usual.

2. Items must be returned in their original condition. This means the candles and/or home decor must be unburnt, unused, containing all packaging and have no stains or marks.

3. Any item purchased with intent to return due to variation in colouration, texture, bubbles, sweating, or spotting will not be accepted.  The qualities mentioned are deemed a part of the natural handmade process and is all unique to each piece made. No two products are identical.

4. No returns or exchange for items purchased using a store credit note, sale/reduced items, as well as gift cards. Any item(s) purchased with a gift card cannot be returned for a cash refund.

5. Store credit is valid for 12 months from date of issue and cannot be used in conjunction with any other offers.

6. The customer must cover for the cost of the return shipping. Luxe Edition Studio will not be held responsible for parcels that are lost and cannot be traced with a tracking number.  Any shipping, delivery or promotional costs associated with your original order will not be included in the store credit.

7. Change-of-mind requests may be issued as store credit, provided the order has not already been processed, packed, or shipped. Store credit will be applied to the customer's account and may be used towards future purchases on our website.

In the event that an item is returned in a condition not satisfied by the criteria above, the cost of posting back to you must be paid before it will be sent back to you. We do not accept responsibility for any further damages that may occur during transit to request a further store credit and/or exchange.  Furthermore If we have not received postage payment after 10 business days, you have accepted to forfeit the return product/s.

HOW TO MAKE A RETURN

Orders must be returned to us within 14 days from date of purchase.

Contact us at luxeedition.info@gmail.com with the items you wish to return. Your subject line should read – ‘RETURN REQUEST [#order number]’.

A 15% restocking fee will be applied to all approved returns.

IMPORTANT NOTE: It could take up to 7 business days for the parcel to reach us. Once received, processing a return usually takes place within 5 business days. Upon arrival, item/s will be inspected and if all is good, we will issue you with a store credit. When making a new purchase using store credit, store credit will not be applied on new shipping cost. Customer must pay for new shipping cost.